Unlock user accounts

How can I unlock a locked user account?

• Navigate to the overview of all users via [(My company) Users → Company account → All users]

• Locked users can be identified by filtering in the “Locked” column or searching by first name or surname

• To unlock the user, click on the open lock icon and confirm the action in the following dialogue

• The user can then log in again immediately (with the existing password)

Open

Open

• If the user no longer knows their password or would like to change it, this can be done by clicking on the black letter symbol after unlocking the user account.

  The click will send a corresponding link by e-mail.
  (it is generally recommended to reset the password after unlocking)