How can I unlock a locked user account?
A user account will be locked if the user has entered their password incorrectly 8 times when logging in.
The account then has to be unlocked by a user within the company with an administrative role.
Navigate to the overview of all users via [(My company) Users → Company account → All users]
Click on the open lock symbol for the user to be unlocked and confirm the action in the following dialogue
The user will then be able to log in again immediately
Unlock%20Useraccount_en.png?version=1&modificationDate=1726484187659&cacheVersion=1&api=v2&width=1156&height=298) |
|---|
Confirm%20unlock_en.png?version=1&modificationDate=1726484210724&cacheVersion=1&api=v2&width=545&height=346) |
|---|